Privacy Policy

Apex University, Jaipur ("Apex University," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, store, and protect information when you use our website, admission portals, inquiry forms, and related digital services, in compliance with applicable laws, including the Digital Personal Data Protection (DPDP) Act, 2023.

1. Information We Collect

We may collect information that you provide through our website and forms, including:

• • Name
• • Mobile/telephone number
• • Email address
• • City, State, and Country
• • Course/program of interest
• • Academic and admission-related information
• • Application and enquiry details
• • Communication preferences

We may also automatically collect technical information such as IP address, browser/device information, pages visited, cookies, and website interaction data.

2. Use of Personal Data

We may use your personal data to:

• • Respond to inquiries and admission requests
• • Process applications and registrations
• • Provide course and program information
• • Provide counselling and admission assistance
• • Send requested brochures and updates
• • Communicate admission-related information
• • Improve our website and services
• • Analyze website and marketing performance
• • Comply with applicable legal and regulatory requirements

3. Communications & Form Consent Mechanics

Apex University contacts you for admission inquiries, counseling, program information, reminders, and updates through WhatsApp, SMS, RCS, email, and telephone calls strictly on a consent-given basis.

• • Opt-In Mechanism: Consent is obtained through explicit, affirmative action via un-prechecked consent checkboxes on our website inquiry, application, and lead generation forms. Users must manually check these boxes to grant permission for WhatsApp, SMS/call, or promotional outreach.
• • Withdrawal of Consent: You may withdraw your consent for communications at any time by clicking the unsubscribe link in our emails, utilizing opt-out keywords (such as "STOP") where available, or by contacting our Grievance Officer using the details provided below.

4. Cookies and Analytics

Our website may use cookies, pixels, and similar technologies for website functionality, analytics, performance measurement, and advertising. Third-party platforms may process such information in accordance with their respective privacy policies.

5. Sharing of Information

We may share personal data with authorized service providers where necessary for website operations, admission management, CRM, communication, analytics, advertising, payment processing, or other legitimate university activities. We do not sell personal data as a standalone commercial product.

6. Statutory & Regulatory Disclosures

As a recognized higher education institution, Apex University may disclose student, applicant, and academic data to statutory, regulatory, and government bodies (including the University Grants Commission, State Government Authorities, NIRF, and examination boards) where required for legal compliance, accreditation, or mandatory institutional reporting.

7. Data Security & Breach Notification Protocol

We use reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, loss, or misuse. In the event of a confirmed personal data breach affecting your information, Apex University will notify the affected individuals and the Data Protection Board of India / CERT-In in accordance with applicable statutory timelines and guidelines.

8. Cross-Border Data Processing & Storage

Your data may be stored or processed on secure servers maintained by third-party cloud service providers located within India or internationally. Any cross-border data processing is conducted in compliance with permissible transfer frameworks under Indian data privacy laws.

9. Data Retention

Personal data may be retained for as long as reasonably necessary to fulfill the purposes for which it was collected, manage inquiries/applications, maintain institutional records, comply with legal requirements, and resolve disputes. Data that is no longer required will be deleted, anonymized, or securely disposed of as applicable.

10. Your Rights

Subject to applicable law, including the DPDP Act, you have the right to:

• • Request access to, summary of, or correction of your personal data
• • Request erasure/deletion of your personal data where applicable
• • Withdraw your consent for data processing at any time
• • Nominate an individual to exercise your rights in the event of incapacity or death
• • Raise a privacy-related grievance with our designated Grievance Officer
• • Lodge a complaint with the Data Protection Board of India if your grievance is not resolved satisfactorily within the stipulated timeline

11. Third-Party Links

Our website may contain links to third-party websites or services. Apex University is not responsible for their privacy practices, security, or content. Users are advised to review the respective privacy policies of such third parties.

12. Children's Data & Minor Applicant Verification Workflow

In compliance with data privacy regulations governing children and minors (individuals under 18 years of age):

• • Age Determination: Online admission and inquiry forms require applicants to provide their Date of Birth to determine legal age status.
• • Parental/Guardian Consent Requirement: For any applicant under 18 years of age, processing of personal data is contingent upon obtaining verifiable parental or lawful guardian consent.
• • Verification Workflow: Forms completed by minor applicants automatically trigger a mandatory parental consent section requiring the parent's or legal guardian's full name, valid mobile number, email address, and an affirmative consent declaration authorizing Apex University to collect and process the applicant's data for admission purposes.

13. Policy Updates

Apex University reserves the right to update this Privacy Policy periodically. Any changes, along with the revised effective date, will be posted on this page.

14. Contact & Grievance Redressal

For any privacy-related queries, exercise of rights, or grievances, you may contact our designated Grievance Officer: https://www.apexuniversity.co.in/grievance.php

This Privacy Policy shall be governed by and construed in accordance with the laws of India.